The use of this service has reached epidemic proportions in the US, and you may find that you rarely, puerto santa maria or never, rouse an actual person on the other end of many calls. Leave a message, with a call-back number, then hope for the best.
This sort of offer is somewhat superfluous if your main purpose is to get to know the city and little else outside it. However, if you want to dive into the fruit of the vine in the Wine Country (see pp32 5) or into the waves of the blue Pacific Ocean in Santa Cruz, Monterey, and Carmel (see pp78 9), a car is a necessity. You may be able to negotiate a lower rate if you rent the car for only part of your stay.
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